AI Customer Support Agents — Arabic & English
AI support agents that handle customer queries end-to-end — resolving orders, returns, account questions, and product queries autonomously in Arabic and English, across WhatsApp, web chat, and email, 24/7.
What makes the difference in the UAE market.
Under a minute, not under an hour
The GCC e-commerce client we deployed a support agent for had a six-hour average first response time. Not because their team was slow — they had three staff handling 800 queries a day. After the agent went live, first response dropped to under a minute. Same team, different job.
It actually does things, not just says things
When a customer asks where their order is, the agent checks the live order status via MCP. When a return is within policy, it triggers the refund. When a product is out of stock, it suggests an alternative from your current catalogue. It's not reading from a FAQ — it's working with live data.
Gulf Arabic that sounds like Gulf Arabic
We tested a competitor's Arabic support agent by asking it a question the way an Emirati customer would actually phrase it. The response was technically correct MSA. Nobody talks like that. Our agents are trained and evaluated on how people in this region actually write and speak.
74% fully resolved, no human needed
Not routed, not escalated — fully resolved by the agent. That's the number from our GCC deployment. The support team's job became handling the genuinely complex 26%. Their morale improved noticeably. That's not a metric we track but it was mentioned in our first quarterly review.